Refund policy

Stepsyy 30-Day Money-Back Guarantee & Refund Policy

At Stepsyy, we want you to feel completely confident and satisfied with your purchase of our non-permanent tattoos. If you're not happy with your purchase, we’ve got you covered with our 30-Day Money-Back Guarantee.

If something isn’t quite right, we’re here to help!

🗓️ Return Window

You have 30 days from the date of delivery to request a return or refund.

✅ Return Eligibility

To ensure a smooth return process, please ensure:

  • The item is in the same condition it arrived in

  • The item has not been significantly worn or altered

  • It’s returned in its original packaging

  • You have a receipt or proof of purchase

We want to be fair to all customers, so we cannot accept returns for items that show signs of excessive use or damage beyond normal wear, as it’s difficult to determine the cause of the issue.

📦 How to Start a Return

To initiate a return, contact us at:
📧 Stepsyy.Online@gmail.com

Once your return is approved, we’ll provide:

  • A return shipping label (if applicable)

  • The return address and step-by-step instructions

⚠️ Important: Please don’t send items back without contacting us first—unauthorized returns won’t be accepted.

🚚 Return Shipping

Some returns may qualify for free return shipping. Others may require the customer to cover shipping costs—this will be clearly outlined once your return is approved.

🔧 Damaged or Incorrect Items

If your item arrives defective or if you received the wrong product, contact us right away, and we’ll resolve the issue as quickly as possible.

🚫 Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Personalized or custom items

  • Personal care items

  • Hazardous materials (e.g., flammable liquids or gases)

  • Gift cards or items marked as Final Sale

Not sure if your item qualifies for a return? Reach out to us anytime at:
📧 Stepsyy.Online@gmail.com

🔁 Exchanges

Looking for a different design? The fastest way is to return the original item (once approved) and place a new order.

💳 Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Please note: Your bank or credit card provider may take additional time to finalize the transaction.

❗ If more than 15 business days have passed since your return was approved and you haven’t received your refund, reach out to us at:
📧 Stepsyy.Online@gmail.com